Customer Service Should Be Every CBD Company’s Priority

November 17, 2020

Customer service excellence should be a TOP concern for all health & wellness companies. So why isn’t it?

A quick glance at some CBD brands’ Facebook ads or Instagram feeds can tell you A LOT about their customer service. Comments like, “I’ve been trying to reach your company for two weeks”, “Can someone please respond to my question”, or “The representative said she’d get back to me, but I haven’t heard from anyone” are pretty common. And that’s frustrating!

The Harvey’s All Naturals team doesn’t play waiting games.

We know you’re looking for fast relief for your pain, inflammation, anxiety, sleep issues, depression and we take your concerns VERY seriously. As part of the Harvey’s Promise, we are committed to your satisfaction when shopping with us. So much so that we…

  • Offer a website that walks you through our products and teaches you more about the health benefits of CBD
  • Have knowledgeable representatives ready to answer your questions
  • Ensure you can reach a real human being to assist you with your Harvey’s All Naturals needs
  • Return your call or email within 24 hours
  • Offer direct contact information to our customer service team
  • Offer a 30-day money back guarantee, so if you aren’t completely satisfied with the product you can send it back for a full refund

We can’t speak for those other brands, but at Harvey’s All Naturals, we value every single customer and are committed to your satisfaction – guaranteed!

Learn more about what makes Harvey’s All Naturals different from other CBD brands.

Harvey’s mission is to make the finest quality hemp products available to you, the customer, and your complete satisfaction is extremely important. If you are unsatisfied with your purchase, you may return the unused portion in the original packaging within 30 days of the original purchase date. Refunds will be processed upon receipt of the returned product(s) and will be issued within 1-2 weeks. You will receive an email notification once we have issued a refund.

Original shipping charges and the return shipping costs are non-refundable.

Please note: Only returns on your first purchase will be refunded. Subsequent orders/purchases will not be refunded.

When preparing to ship the product for return, please include a copy of the original invoice or receipt with the return with a brief explanation of the reason for the return. We must physically receive the return within 30 days of the original purchase date.

Return Address:
Harvey’s All Naturals
PO Box 681
Leadville, CO 80461

THANK YOU FOR YOUR BUSINESS

Harvey Craig, Founder